The University of Scranton recognizes you as a valuable asset and vital part of the success of the organization. They also know that individuals face a variety of challenges and concerns in their daily lives. Usually these concerns can be worked out, but sometimes difficult situations become too much to handle without assistance. They affect personal happiness, family relations, performance at work, and health. Professional, confidential guidance through an Employee Assistance Program (EAP) can help you find solutions to difficult situations.
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What is an Employee Assistance Program?
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An Employee Assistance Program (EAP) provides confidential, professional assistance to employees and their family. An EAP can help resolve personal situations and concerns that may affect the individual's well-being and/or job performance. EAPs provide assessment of treatment needs, brief counseling, referral to the appropriate level of treatment, interface with external resources, appropriate follow-up, and training to assist supervisors identify and help co-workers.
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Who is eligible to use the EAP?
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The program covers all staff and faculty and eligible members of your household, as determined by your institution's EAP contract. If you are unsure of the eligibility requirements, you can call the EAP confidentially at:
1-800-EAP-CALL
(1-800-327-2255)
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What services does the EAP provide?
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The EAP offers consultation for a variety of concerns including marital problems, alcohol and substance abuse, stress, emotional, financial, and legal problems. The EAP will assist you in evaluating your situation and they will work with you to find potential solutions.
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What are the potential solutions?
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The solutions fall into two categories. Most situations can be resolved during "short-term" counseling available through the EAP. More serious, or long-term problems (such as substance abuse or eating disorders) will require referral beyond the EAP to specialists. Your EAP counselors are skilled in determining which approach is best for you and/or your family members.
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What if my situation cannot be resolved through short-term counseling?
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If the counselor's initial assessment indicates a need for specialized or long-term care, a rapid referral will be made to an appropriate resource. Most situations can be handled within the EAP but, remember, when a referral is needed it will be made as soon as possible for the well-being of the individual. Please be advised that the EAP cannot be used to meet court ordered mandates.
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What costs are involved?
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There are no costs for any services provided by the EAP, including short-term counseling. All EAP costs are prepaid by The University of Scranton. If, however, an outside referral is necessary, you will be responsible for the associated charges. When a referral is necessary, the EAP staff will help identify available alternatives that fit your financial situation. If insurance is available, benefit coverage will be considered in the referral recommendations.
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Who are the "EAP People?"
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The University of Scranton has selected, Employee Network, Inc. (eni) to provide EAP services. eni is staffed by experienced behavioral health professionals that are not employees of your company. All counseling offices are located off company premises and convenient to your home or workplace.
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How do I contact the EAP?
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Simply call the EAP at eni's confidential toll-free number: 1-800-EAP-CALL (1-800-327-2255).
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Who will know if I use EAP? What about my privacy?
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Your use of the EAP is voluntary. The University of Scranton will have no knowledge or information about your participation in the EAP without your written permission except as required by law. Legally required exceptions include threat or harm to oneself or another. eni makes every effort to ensure that individuals from your company are not scheduled at the same time. This staggered scheduling process assures confidentiality. Evening and weekend consultation hours are available.
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How else can I get information?
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Through a membership "log on" you will have access on eni's web page to a variety of valuable resources such as Wellness articles on: Depression, Stress Management, Substance Abuse, Balancing Work and Family, Effective Communication, Managing Change and many more. eni's web page is constantly being updated with useful information that will link you to many sites to assist you.
Step 1:
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To access eni's Web Page go to: www.eniweb.com
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Step 2:
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Select EAP Member Services Only
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Step 3:
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Type in Membership Number #: UNI4700
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Step 4:
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Employees will then have access to a customized EAP web page
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A number of topics are also covered through eni's help topics line at 1-800-364-4748. You may listen to these pre-recorded messages with the option to transfer to a licensed health care professional.
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REMEMBER:
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Seeking assistance and information for difficult situations and concerns is an intelligent, healthy approach to personal problems. Your EAP will provide you and your family with a valuable connection to information and confidential assistance.
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1-800-EAP-CALL
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