Results of 2002
Faculty/Staff Information Resources Survey
To: The University Community
From: Jerry DeSanto, Associate Provost for
Information Resources
Date: August 1, 2002
Subject: Results of 2002 Faculty/Staff Information
Resources Survey
In April the IR Division conducted its first ever
comprehensive services survey on the web. I am pleased to provide this report
of the results of the survey. I want to thank AIRO and Bonnie Thomas-Sharksnas,
in particular for all the fine work on helping us design the survey and
compiling the results. 53 faculty members and 131 staff members provided a
wealth of meaningful information to us. This feedback coupled with the feedback
we expect to receive from students in a survey we are preparing for the fall
will be very helpful in identifying applications we need to focus on, services
we need to improve, and future initiatives we need to pursue. We hope you find
the highlights of the results featured in this report useful.
This document is also available in
Microsoft Word and
Adobe PDF formats.
Section I Applications
Section I of the survey dealt with the usage of and
evaluation of various University-provided software applications. Since many of
the applications listed in the survey are used solely by one department or
college the frequencies for usage and satisfaction are relatively low. The
applications used most frequently were the Academic Web Server at 60%,
Oracle at 30%, and SPSS at 18%. 85% of the respondents who
indicated that they use the Academic web server reported that they were very
satisfied or satisfied with the Academic Web Server. Oracle’s satisfaction
rates were about 80% and SPSS logged about a 75% satisfaction rate
II. APPLICATIONS/SERVICES
USAGE (% OF RESPONDENTS)
| |
DAILY
|
WEEKLY
|
MONTHLY
|
NOT USED IN
LAST 6 MONTHS
|
NEVER
|
| BBoard
|
41.9
|
20.1
|
15.1
|
11.2
|
11.7
|
| Royal-News
|
8.4
|
70.2
|
11.2
|
3.9
|
6.2
|
| Campus Pipeline
|
11.3
|
19.8
|
22.6
|
16.9
|
29.4
|
| Campus Web Site (www.scranton.edu)
|
41.4
|
35.9
|
15.2
|
4.8
|
2.8
|
| Blackboard
|
4.6
|
9.8
|
13.3
|
15.6
|
56.6
|
| Microsoft Office
|
77.7
|
9.5
|
1.7
|
1.7
|
9.5
|
| UIS
|
25.7
|
38.3
|
18.9
|
7.4
|
9.7
|
| Banner Administrative
System
|
26.6
|
16.4
|
20.3
|
13
|
23.7
|
| |
DAILY
|
WEEKLY
|
MONTHLY
|
NOT USED IN
LAST 6 MONTHS
|
NEVER
|
| UNOS (campus Netscape
Messenger e-mail)
|
64.1
|
19.3
|
8.8
|
3.3
|
4.4
|
| UNOS (campus CS&T
calendar)
|
25.9
|
10.0
|
5.3
|
4.1
|
54.7
|
| McAfee Antivirus
|
38.2
|
19.7
|
27.5
|
3.4
|
11.2
|
| Software
|
|
|
|
|
|
| Netscape Navigator
(Browser)
|
77.9
|
10.5
|
3.3
|
2.2
|
6.1
|
| Internet Explorer (Browser)
|
43.0
|
17.9
|
10.1
|
3.4
|
25.7
|
| Usenet News
|
3.0
|
2.4
|
5.4
|
6.5
|
82.7
|
| On-line Public Catalog
(DRA)
|
6.9
|
17.1
|
22.3
|
9.7
|
44.0
|
| |
DAILY
|
WEEKLY
|
MONTHLY
|
NOT USED IN
LAST 6 MONTHS
|
NEVER
|
| Electronic Reserves (ERes)
|
4.0
|
11.4
|
16.0
|
11.4
|
57.1
|
| Full-text Library Journals
|
5.2
|
12.1
|
20.7
|
13.2
|
48.9
|
| Internet Access to Library
Indexes and Abstracts
|
4.6
|
15.0
|
23.1
|
12.1
|
45.1
|
| Remote Access to Library
Indexes and Abstracts
|
1.7
|
12.8
|
18.6
|
9.9
|
57.0
|
II. APPLICATIONS/SERVICES
QUALITY (% OF RESPONDENTS)
| |
VERY
SATISFIED
|
SATISFIED
|
DISSATISFIED
|
VERY
DISSATISFIED
|
| BBoard
|
30.0
|
62.3
|
5.8
|
1.9
|
| Royal-News
|
24.4
|
70.3
|
4.9
|
0.6
|
| Campus Pipeline
|
12.2
|
59.4
|
23.6
|
4.9
|
| Campus Web Site (www.scranton.edu)
|
24.8
|
53.2
|
17.7
|
4.3
|
| Blackboard
|
18.4
|
67.1
|
10.5
|
4.0
|
| Microsoft Office
|
42.2
|
52.8
|
4.4
|
0.6
|
| UIS
|
25.1
|
64.5
|
8.4
|
1.9
|
| Banner Administrative
System
|
17.0
|
26.7
|
21.5
|
34.8
|
| |
VERY
SATISFIED
|
SATISFIED
|
DISSATISFIED
|
VERY
DISSATISFIED
|
| UNOS (campus Netscape
Messenger e-mail)
|
32.4
|
55.8
|
8.8
|
2.9
|
| UNOS (campus CS&T
calendar)
|
29.2
|
61.1
|
5.6
|
4.2
|
| McAfee Antivirus Software
|
37.6
|
52.2
|
7.0
|
3.2
|
| Netscape Navigator
(Browser)
|
38.8
|
44.7
|
11.8
|
4.7
|
| Internet Explorer (Browser)
|
34.1
|
57.3
|
7.8
|
0.8
|
| Usenet News
|
4.8
|
71.4
|
9.5
|
14.2
|
| On-line Public Catalog
(DRA)
|
26.3
|
64.2
|
7.4
|
2.1
|
| |
VERY
SATISFIED
|
SATISFIED
|
DISSATISFIED
|
VERY
DISSATISFIED
|
| Electronic Reserves (ERes)
|
24.6
|
58.0
|
11.6
|
5.8
|
| Full-text Library Journals
|
30.5
|
58.5
|
9.8
|
1.2
|
| Internet Access to Library
Indexes and Abstracts
|
35.2
|
53.9
|
9.9
|
1.1
|
| Remote Access to Library
Indexes and Abstracts
|
33.8
|
52.1
|
9.9
|
4.2
|
III. SERVICES USAGE (% OF
RESPONDENTS)
| |
DAILY
|
WEEKLY
|
MONTHLY
|
NOT USED IN
LAST 6 MONTHS
|
NEVER
|
| Telephone Services
|
88.2
|
3.4
|
1.7
|
3.9
|
2.8
|
| Voice Mail
|
76.3
|
7.9
|
2.8
|
1.7
|
11.3
|
| Royal Card System
|
36.8
|
19.5
|
17.8
|
9.8
|
16.1
|
| Campus Data Network
|
25.0
|
4.2
|
4.2
|
2.4
|
64.3
|
| Internet Connectivity
|
67.3
|
5.8
|
0.6
|
1.8
|
24.6
|
| Technology Support Center
|
4.5
|
17.4
|
52.2
|
20.8
|
5.1
|
| Microcomputer Hardware Set
up
|
3.5
|
1.2
|
19.3
|
44.4
|
31.6
|
| Microcomputer Hardware
Repair
|
3.5
|
2.3
|
18.7
|
40.9
|
34.5
|
| |
DAILY
|
WEEKLY
|
MONTHLY
|
NOT USED IN
LAST 6 MONTHS
|
NEVER
|
| On-site Support of Office
PC's
|
4.1
|
3.5
|
40.4
|
39.8
|
12.3
|
| On-site Support of Lab PC's
|
5.4
|
3.0
|
9.6
|
13.2
|
68.9
|
| Desktop Consultation
|
3.6
|
1.2
|
14.3
|
21.4
|
59.5
|
| OIT Set-up/Delivery
Services
|
3.0
|
3.0
|
25.0
|
35.7
|
33.3
|
| IR Training Seminars
|
1.2
|
1.2
|
14.6
|
39.8
|
43.3
|
| IR Monthly Forums
|
0.0
|
0.6
|
25.4
|
24.3
|
49.7
|
| Weinberg Library
Instruction
|
1.2
|
3.0
|
7.7
|
22.6
|
65.6
|
| |
DAILY
|
WEEKLY
|
MONTHLY
|
NOT USED IN
LAST 6 MONTHS
|
NEVER
|
| Web Development
|
2.4
|
2.4
|
7.6
|
21.8
|
65.9
|
| Application Development
|
1.2
|
1.8
|
4.8
|
13.2
|
79.0
|
III. SERVICES QUALITY (% OF
RESPONDENTS)
| |
VERY
SATISFIED
|
SATISFIED
|
DISSATISFIED
|
VERY
DISSATISFIED
|
| Telephone Services
|
41.3
|
53.9
|
3.6
|
1.2
|
| Voice Mail
|
38.8
|
48.7
|
7.9
|
4.6
|
| Royal Card System
|
31.0
|
62.8
|
5.5
|
0.7
|
| Campus Data Network
|
27.1
|
61.0
|
8.5
|
3.4
|
| Internet Connectivity
|
32.6
|
50.4
|
14.0
|
3.1
|
| Technology Support Center
|
21.4
|
57.2
|
13.1
|
8.3
|
| Microcomputer Hardware Set
up
|
55.6
|
41.7
|
0.9
|
1.9
|
| Microcomputer Hardware
Repair
|
52.3
|
39.3
|
5.6
|
2.8
|
| |
VERY
SATISFIED
|
SATISFIED
|
DISSATISFIED
|
VERY
DISSATISFIED
|
| On-site Support of Office
PC's
|
49.3
|
39.1
|
7.5
|
4.1
|
| On-site Support of Lab PC's
|
43.8
|
47.9
|
6.3
|
2.1
|
| Desktop Consultation
|
36.7
|
53.3
|
6.7
|
3.3
|
| OIT Set-up/Delivery
Services
|
28.4
|
56.9
|
10.1
|
4.6
|
| IR Training Seminars
|
22.3
|
52.1
|
14.9
|
10.6
|
| IR Monthly Forums
|
15.6
|
75.3
|
6.5
|
2.6
|
| Weinberg Library
Instruction
|
46.4
|
48.8
|
3.6
|
1.8
|
| |
VERY
SATISFIED
|
SATISFIED
|
DISSATISFIED
|
VERY
DISSATISFIED
|
| Web Development
|
15.8
|
50.9
|
21.1
|
12.3
|
| Application Development
|
15.2
|
57.6
|
9.1
|
18.2
|
IV. NEW INITIATIVES
| |
VERY STRONGLY
SUPPORT THIS
INVESTMENT
|
STRONLY
SUPPORT THIS
INVESTMENT
|
STRONG
OPPOSITION
TO THIS
INVESTMENT
|
VERY STRONG
OPPOSITION TO THIS
THIS INVESTMENT
|
NO
OPINION
|
| Wireless Network Access
|
30.5
|
31.7
|
4.9
|
1.8
|
31.1
|
| Expanded E-Commerce
Services
|
13.4
|
18.3
|
9.1
|
3.0
|
56.1
|
| PDA's
|
8.6
|
24.1
|
11.1
|
3.7
|
52.5
|
| Internet II Participation
|
13.3
|
21.8
|
4.2
|
0.6
|
60.0
|
| Single University Web
Portal
|
27.3
|
18.2
|
5.5
|
1.2
|
47.9
|
| Single
Log-on/Authentication
|
42.4
|
19.4
|
3.6
|
1.8
|
32.7
|
| On-Line Degree Audit
Reports
|
15.9
|
16.5
|
5.5
|
2.4
|
59.8
|
| |
VERY STRONGLY
SUPPORT THIS
INVESTMENT
|
STRONLY
SUPPORT THIS
INVESTMENT
|
STRONG
OPPOSITION
TO THIS
INVESTMENT
|
VERY STRONG
OPPOSITION TO THIS
THIS INVESTMENT
|
NO
OPINION
|
| On-Line Course Evaluation
and Reports
|
14.7
|
23.3
|
8.6
|
2.5
|
50.9
|
| Royal Card Purchases in
Private Businesses
|
15.2
|
12.1
|
7.9
|
10.9
|
53.9
|
| IP Telephony
|
9.6
|
8.0
|
3.7
|
3.1
|
76.5
|
| Additional Mediated
Classrooms
|
31.1
|
21.1
|
2.5
|
1.2
|
44.1
|
Section V Other Questions
Section V addressed a series of additional questions.
The first question asked, “When I have a computer
problem, I call………….
The responses were as follows:
45% call the Technology Support Center
-
21% call someone else in the IR Division
-
17% call a computer specialist in their own
department
-
10% call a friend or colleague
-
1% calls the IR Training Coordinator
-
6% said none of the above
The second question dealt with the PC replacement
cycle.
70% indicated that they were satisfied with
the PC replacement program, while 30% indicated they were not satisfied. When
asked how frequently PC’s should be replaced on campus, 47% indicated 3
years, 35% indicated 2 years, while 10% indicated 4 years.
The next question focused on the optimal timing for
faculty training on new technologies.
37% said that the summer was the best time, 22%
opted for Intersession, 20% indicated mid-semester, and 19% voted for beginning
of the semester.
The next question asked, “How do you learn about
what we’ve been doing”.
E-mail received the highest percentage at 97%,
followed by print mailings at 95%, Royal News at 92%, The Weinberg Library
Newsletter at 66%, IR Forums and Training Seminars at 55%, and IR Web Pages at
45%.
|
