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IR Guidebook: Desktop and Instructional Resources

Information Resources Guide Book

Desktop and Instructional Resources

General Information
Telephone Numbers
DIR Home Page
Services Offered by DIR
Services Offered by OIT
Equipment Available through OIT
ResNet Computer Dorm Connections

Academic Technology Center (ATC)
DIR Microcomputer Lab Facilities
General Labs
Residence Hall Labs
Departmental Labs

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General Information

Desktop and Instructional Resources provides assistance to the user community in two main areas. Desktop services include the setup and ongoing support of Microcomputers, Labs, Hardware and Software acquisition and support. Instructional Technology services include the delivery and support of technology into the curriculum.

DIR centrally coordinates the acquisition, installation and support of all desktop equipment on campus. Hardware configuration, software installation, as well as, data migration of information from old to new systems, are part of the services offered. Consultation of hardware and software requirements, end user support of desktop software is also provided. DIR provides implementation and support of Local Area Networks as well as desktop system connection to the campus network and Internet. Hardware maintenance and repair of University owned equipment is provided by the Computer Maintenance Center, a subdivision of DIR.

DIR provides support to the classroom through a subdivision called the Office of Instructional Technology. OIT provides assistance with audiovisual equipment in the classroom as well as special events. In addition, OIT is responsible for providing support for the Distance Learning centers on campus. Through the Academic Technology Center, OIT also assists faculty with the integration of technology into the classroom.


Telephone Numbers

Desktop & Instructional Resources Ext. 6545
Instructional Technologies Ext. 4357

Desktop and Instructional Resources Home Page

http://www.scranton.edu/dir

Services Offered by DIR:

  • Installation and setup of desktop computers.
  • Movement of desktop computers.
  • Installation of software applications.
  • Upgrade of software applications.
  • Microcomputer hardware acquisition.
  • Movement of data from one system to another.
  • User assistance with microcomputer software applications, hardware peripherals.
  • Microcomputer hardware maintenance.
  • Establishment and maintenance of general access computer labs.
  • Establishment and user assistance with Local Area Networks.
  • Assist with student connectivity to ResNet.
  • Assist with Campus Network and Internet connectivity.

Services Offered by the Office of Instructional Technologies:

  • Delivery of equipment to the classroom.
  • Videotape student presentations in the classroom.
  • Videotape lectures and special events, with the permission of the presenter.
  • Downlink teleconferences via satellite. Proper license must be secured by the requester.
  • Off-air program copies. Special guidelines apply.
  • Duplicating video tapes. Copyright rules apply.
  • Video conferencing/distance learning.
  • Technical support during regular business hours.
  • Transparency and laminating services available for a small fee.
  • Through the Academic Technology Center (ATC), OIT provides resources to faculty and staff in support of integrating technology into instruction as well as professional development.

Equipment Available through the Office of Instructional Technologies:

Video and overhead projectors, TV/VCRs, Overhead Projectors, Document Camera (Elmo), Slide Projectors, 16MM Projectors, Screens, Laser Disc Players, Audio Cassette Recorders, Betamax VCR, U-Matic VCRs, Video Camcorder, Laptop Computers.


ResNet Computer Dorm Connections:

All residences at the University of Scranton have full Ethernet connections to the Internet.

Connecting from the residences will allow students who own their own computer to access campus and world-wide electronic resources directly from their dorm rooms over the campus data network. These resources include Telnet, FTP, information resources such as the Library’s on-line catalog and periodical indexes, electronic mail, and Internet services, such as the World Wide Web.

The University provides assistance to students in the ResNet program. Residence Consultants (ResCons) are students who have been selected to assist other students who are having problems getting their computer connected to the network. They educate residents on the aspects of computing and troubleshoot network connectivity problems.

More information on network connections to residence halls is available on the University of Scranton's web server at http://www.scranton.edu/resnet.


Academic Technology Center (ATC):

The Academic Technology Center (ATC) provides resources primarily to faculty in support of integrating technology into instruction. The goal is to support faculty with the use of technology to enhance their teaching. The Center is staffed by ATC members and students. Services include the development of web sites and PowerPoint presentations, and the use of multimedia equipment such as computer, color printer, scanners, digital cameras etc.

The ATC is located within the OIT facility on the 4th floor of St. Thomas Hall, Communications Wing. For an appointment call extension 4357.


DIR Microcomputer Lab Facilities:

All computing lab facilities at the University are open only to current students and faculty during posted hours. When logging in to PC networks, users must identify themselves by entering their Social Security Number. If your Social Security Number does not let you access the network, go to the Technology Support Center. Lab schedules are posted outside of all labs. During vacation and exam periods alternate schedules will be posted. DIR assists with all lab planning, implementation, upgrades and maintenance.

GENERAL LABS
All General Labs contain the following software: Windows, Telnet, FTP, MS Office Suite (Word, Excel, Powerpoint & Access), Internet Explorer and Netscape. Laser printers are available in all general labs.

RESIDENCE HALL LABS
All Residence Hall labs contain the following software: Windows, Telnet, FTP, MS Office Suite (Word, Excel, Powerpoint and Access), Internet Explorer and Netscape.

DEPARTMENTAL LABS
Information on access and contents of Departmental Labs may be obtained from the appropriate departments.

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