The Systems and Software Resources (SSR) team provides a
myriad of functions for the information needs of the entire University
community– – staff, faculty and students. The (SSR) team can be
reached via phone at 941-7460 or at 941-HELP via the Information Resources (IR)
Technology Support Center. If you prefer the
online method, either send e-mail to the (SSR) home page (http://www.scranton.edu/ssr) or submit a
formal request via the Project Tracking System on BANNER.
Services Offered by SSR:
Repository for corporate and academic data
emphasizing integrity and standardization
System Design, Analysis, and Maintenance of
software applications including: Packaged - office automation, BANNER, query
and other database related tools
installation of new product releases, application
of upgrades and bug fixes
communication with vendors regarding software
defects and enhancements
support involving proper acquisition and licensing
design/implementation/support of web-centric
software systems
evaluation and testing of software
“Home-Grown” software development
Mixture of proprietary and “home-grown”
interface
Interfaces and Auxiliary Systems to fulfill the
needs of the University
End-User Support including consultation,
documentation, and training for all software applications
Acceptable performance for delivery of University
information resources
Systems Engineering
Disaster recovery planning and implementation
Hardware Acquisition, installation, and support
including peripheral support
Applying upgrades and new releases of both software
and hardware
Compliance with licensing agreements
Production job control, scanning of input forms,
and data entry
Support for laser and line printers in addition to
modems to allow off-campus access to Internet and University networks
Computer account creation and maintenance
Tape creation to be used for system backup and data
restore operations
Cooperative/Team development within Information
Resources (IR) division and across University community
Customer service provided in conjunction with (IR)
Technology Support Center
Design and development of desktop software systems
Design and development of applications
Support of administrative webserver in conjunction
with Webmaster
Support of Netscape Suitespot (UNOS) servers
Support of campus pipeline servers
Support of university website
Support of Campus Pipeline
Support of Banner Web for students and Banner Web
for Faculty and Advisors
