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The Technology Support Center (TSC) can be reached by calling 941-HELP. If your problem can't be resolved over the phone, you can bring your laptop to a Residential Consultant (ResCon) at the TSC.
Walk-In
The Technology Support Center is located on the first floor of Alumni Memorial Hall. Hours of operation are:
- Monday - Thursday 8:00am - 10:00pm
- Friday 8:00am - 9:00pm
- Saturday 9:00am - 5:00pm
- Sunday Noon - 8:00pm
Laptop Services are available Sunday through Thursday from 4:00pm to 10:00pm. Students MUST remain with their laptop while service is being performed. Please note that laptops cannot be left and picked up later.
The Laptop Support Center located in Hyland Hall provides hardware warranty services for students who purchased a Dell or Mac laptop with a current warranty. The University of Scranton is an authorzed Dell and Apple Warranty Repair Center.
Disclaimer
We make every reasonable effort to resolve your computer problem but cannot guarantee that we will be able to successfully get your computer connected to our network. You may need to contact the computer vendor you purchased your computer from if we are unable to help you.
NOTE: In some cases it is necessary to have the original computer CD's that came with your computer in order to fix a problem. Make certain you bring everything that came with your computer to campus with you. We cannot provide support for illegal copies of Windows or other software.
Students are responsible for backing up their data and files before bringing it in for service.
