Systems and Software
Resources
General Information
Services Offered by SSR
Telephone Numbers
General
Information
The Systems and Software Resources (SSR) team provides a
myriad of functions for the information needs of the entire University
community– – staff, faculty and students. The (SSR) team can be
reached via phone at 941-7460 or at 941-HELP via the Information Resources (IR)
Technology Support Center. If you prefer the
online method, either send e-mail to the (SSR) home page (http://www.scranton.edu/ssr) or submit a
formal request via the Project Tracking System on BANNER.
Services
Offered by SSR:
- Repository for corporate and academic data
emphasizing integrity and standardization
- System Design, Analysis, and Maintenance of
software applications including: Packaged - office automation, BANNER, query
and other database related tools
- installation of new product releases, application
of upgrades and bug fixes
- communication with vendors regarding software
defects and enhancements
- support involving proper acquisition and licensing
- design/implementation/support of web-centric
software systems
- evaluation and testing of software
- “Home-Grown” software development
- Mixture of proprietary and “home-grown”
interface
- Interfaces and Auxiliary Systems to fulfill the
needs of the University
- End-User Support including consultation,
documentation, and training for all software applications
- Acceptable performance for delivery of University
information resources
- Systems Engineering
- Disaster recovery planning and implementation
- Hardware Acquisition, installation, and support
including peripheral support
- Applying upgrades and new releases of both software
and hardware
- Compliance with licensing agreements
- Production job control, scanning of input forms,
and data entry
- Support for laser and line printers in addition to
modems to allow off-campus access to Internet and University networks
- Computer account creation and maintenance
- Tape creation to be used for system backup and data
restore operations
- Cooperative/Team development within Information
Resources (IR) division and across University community
- Customer service provided in conjunction with (IR)
Technology Support Center
- Design and development of desktop software systems
- Design and development of applications
- Support of administrative webserver in conjunction
with Webmaster
- Support of Netscape Suitespot (UNOS) servers
- Support of campus pipeline servers
- Support of university website
- Support of Campus Pipeline
- Support of Banner Web for students and Banner Web
for Faculty and Advisors
Telephone
Numbers
-
941-7460
941-HELP
WEB ADDRESS
http://www.scranton.edu/ssr